Sales of products via the Internet are regulated in Articles 50 to 68 ("distance contracts") of Legislative Decree no. 206/2005 ("Consumer Code"). This legislation provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenses incurred. The right of withdrawal does not apply to audiovisual products and computer software were unsealed by the consumer.
The right of withdrawal can not be exercised if the product is not intact, that is:
The right of withdrawal is subject to the following conditions:
In the case of decadence of the right of withdrawal, for failure to observe the conditions imposed, Wellness S.r.l. It will return to sender the property purchased by charging the same shipping costs.
The withdrawal right is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business, or does the purchase by indicating in the order form a reference to VAT), so do not It may be exercised by legal persons and natural persons acting for purposes related to their professional activity.
To exercise the right of withdrawal is necessary to Wellness S.r.l., within 14 working days from receipt of goods, the will to terminate the contract as follows:
Within three working days of receiving the notice of withdrawal, Wellness S.r.l. send to the customer to the address indicated in the order or in the request for withdrawal, the Return Authorization Number (RMA) that will identify the practice.
Within 14 working days of receiving the Return Authorization Number (RMA), the customer will ship to:
Via Tagliatelle sc, Zona Industriale, San Marco Evangelista (CE)
the product carefully packed in its original packaging and complete with all accessories, instruction manuals and everything in origin content, on the packaging indicating the Return Authorization Number (RMA) assigned by Wellness S.r.l.
Wellness S.r.l. We will refund within 30 days of the date on which it became aware of the right of withdrawal by the customer. In the event that the product has already been delivered to the customer, Wellness S.r.l. will reimburse after successful return of the product and verifying the integrity of the same.
For purchases made with one of the following methods of payment:
Wellness S.r.l. reimburse by bank transfer.
For purchases made by payment by credit card the refund will be made through a transfer of the transaction directly to the credit card.
For purchases made through PayPal payment refund you will be performed by crediting the account of the customer.
For purchases made by payment vouchers / gift cards you will be entitled to the restoration of the good.